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Outage in Netskope

Service Impact to All DPs Data Center.

Major
October 21, 2026 - Started about 12 hours ago
Official incident page

Incident Report

We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

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Latest Updates ( sorted recent to last )
UPDATE about 4 hours ago - at 10/21/2026 07:22AM

Netskope has successfully completed the security update and associated service restarts across the India region POPs. Post-update connectivity validation has confirmed that connections involving the affected certificate chains are being blocked as expected. Services across these locations are operating normally following the update.
We will continue to share updates as progress is made across the remaining regions.

UPDATE about 7 hours ago - at 10/21/2026 04:39AM

Netskope has completed the corrective certificate update and associated proxy service restarts across the PBMM environment. The changes have been applied successfully, and no customer impact is expected.
For commercial environments, Netskope continues to roll out the corrective certificate update across global data plane regions. The team is validating the changes as the rollout progresses to ensure the expected behavior and minimize potential customer impact. Further updates will be shared as the rollout progresses.

UPDATE about 8 hours ago - at 10/21/2026 03:20AM

Netskope has deployed the corrective certificate update and is progressively applying the changes across global data plane regions, with validation underway to confirm the expected behavior and minimize potential customer impact.

INVESTIGATING about 9 hours ago - at 10/21/2026 02:20AM

We are currently investigating this issue.

UPDATE about 10 hours ago - at 10/21/2026 02:04AM

Netskope has identified a potential certificate validation issue affecting global data plane services across multiple regions, including EMEA, APAC, and the Americas. A corrective certificate update is being deployed across the affected infrastructure, followed by proxy service restarts to ensure the updated configuration takes effect. The rollout is being coordinated across regions, and validation testing is underway to confirm the expected certificate validation behavior. Further updates will be shared as the rollout progresses.

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