Outage in New Relic
UI and Data Irregularities - US Region
Resolved MajorIncident Report
Summary AI Generated
New Relic experienced a major service interruption in the US region where customers encountered issues loading UI pages and experienced delayed data in queries, charts, and dashboards across all monitoring services including APM, Infrastructure, Alerts, and Synthetics. The incident lasted 1.7 hours from 22:30 UTC on May 14th to 01:00 UTC on May 15th, 2026. New Relic resolved the issue and confirmed that data ingest and alerts were ultimately not impacted, with all services returning to normal operation.
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
Components affected
New Relic Alerts : US New Relic APM : US New Relic Auto-Telemetry with Pixie : US New Relic AWS Lambda Integration : US New Relic Browser : US New Relic Dashboards : US New Relic Incident Intelligence : US New Relic Infrastructure : US New Relic Infrastructure Integrations : US New Relic Logs : US New Relic Lookout : US New Relic Mobile : US New Relic Open Instrumentation : US New Relic Proactive Detection : US New Relic Serverless : US New Relic Synthetics : USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 05/15/2026 01:45AM
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
We resolved this issue and the above services have returned to normal operation.
MONITORING
23 days ago - at 05/15/2026 01:16AM
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
INVESTIGATING
23 days ago - at 05/15/2026 12:42AM
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
INVESTIGATING
23 days ago - at 05/15/2026 12:06AM
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
Latest New Relic outages
Alerts and Data Irregularities - US and EU region - 19 days ago
Issue when querying live edge data in the US region - about 2 months ago
Synthetics Manager - about 2 months ago
NrComputeUsage is 0 for ScannedEvents - 2 months ago
Data Irregularities - US Region - 3 months ago
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