Outage in New Zealand Internet Exchange

AKL-IX pe3.akl1 - Hazard Notification

Resolved Minor
June 10, 2021 - Started over 4 years ago
Official incident page

Incident Report

Engineers are working through an issue with pe3.akl1, located in DataCentre 220. The management interface has partially locked up, though the switch is still forwarding traffic at this stage. This is also affecting port statistics on https://metrics.ix.nz/ for any service on this switch. We are working with our vendor to resolve this issue, with further updates to follow.

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 06/15/2021 01:40AM

This incident was resolved in the emergency maintenance window with a software patch. https://status.ix.nz/incidents/621wyss6y998

MONITORING over 4 years ago - at 06/11/2021 02:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 4 years ago - at 06/11/2021 05:11AM

The issue has been identified and an emergency maintenance window has been scheduled for early tomorrow morning -> https://status.ix.nz/incidents/621wyss6y998

This incident will remain open until the maintenance is completed and issue resolved.

INVESTIGATING over 4 years ago - at 06/10/2021 12:49AM

Engineers are working through an issue with pe3.akl1, located in DataCentre 220. The management interface has partially locked up, though the switch is still forwarding traffic at this stage.

This is also affecting port statistics on https://metrics.ix.nz/ for any service on this switch.

We are working with our vendor to resolve this issue, with further updates to follow.

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