Known Issue - EPCS Registration Error - "Exostar Identity Proofing Failed!"

Exostar has confirmed that the issue is resolved. Please inform support if you encounter any issues with signing or registration.

Exostar has identified an issue within their system regarding the ordering and issuing of new EPCS licenses.

They are treating this as a Severity 1 issue and are actively triaging this as an urgent matter. Our team is in communication with Exostar and we will continue to provide updates.

Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.

Our technical teams continue to research and triage this matter. EPCS registration remains unavailable at this time.

Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.

We will keep you updated on our progress. We appreciate your patience.

EPCS registration is currently unavailable. Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.

Our technical and engineering teams are still working to resolve this matter. Thank you for your patience.

Our technical & engineering teams are continuing to triage this matter. Our leadership is aware of this error, and we are working diligently to address this as it impacts the providers' ability to prescribe controlled meds.

We appreciate your continued patience and will continue to provide regular updates to this page until this issue is resolved.

Users who are attempting to register for EPCS are unable to proceed past Step 2: Order Hardware Token. When users click "order token", they receive an error message and are unable to proceed and complete their EPCS registration.

Our technical teams are currently researching & investigating all reports in an effort to address and resolve this matter. We will provide regular updates to this page until this is resolved. Thank you for your patience.