Outage in Nexcess

Investigating multiple hosts down in NL-West-1

Resolved Major
May 11, 2025 - Started 25 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Impacted services: cloudhost-10309286.nl-west-1.nxcli.net cloudhost-3387333.nl-west-1.nxcli.net cloudhost-3745005.nl-west-1.nxcli.net Additional updates will be provided as soon as they are made available.
Components affected
Nexcess nl-west-1
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 05/11/2025 06:58PM

Our data center team replaced the blade, but the initial replacement had insufficient RAM. The team has since adjusted the RAM to the correct configuration. The system is now back online and functioning as expected. We will continue to monitor closely to ensure stability.

INVESTIGATING 25 days ago - at 05/11/2025 03:53PM

We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

Impacted services:

cloudhost-10309286.nl-west-1.nxcli.net
cloudhost-3387333.nl-west-1.nxcli.net
cloudhost-3745005.nl-west-1.nxcli.net

Additional updates will be provided as soon as they are made available.

Latest Nexcess outages

Network Service Interruption, US-Midwest-1 - 8 days ago
Network Alerts limited to a few Switches - 17 days ago
Network Disruption Impacting Multiple Hosts - US-Midwest-1 - 17 days ago
Investigating Network Alerts on a Subset of Servers - about 1 month ago
[US-Midwest-2] Service Interruption - about 1 month ago

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