Outage in Nexcess

Investigating multiple hosts down in NL-West-1

Resolved Major

May 11, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Impacted services: cloudhost-10309286.nl-west-1.nxcli.net cloudhost-3387333.nl-west-1.nxcli.net cloudhost-3745005.nl-west-1.nxcli.net Additional updates will be provided as soon as they are made available.

Components affected

Nexcess nl-west-1

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/11/2025 06:58PM

Our data center team replaced the blade, but the initial replacement had insufficient RAM. The team has since adjusted the RAM to the correct configuration. The system is now back online and functioning as expected. We will continue to monitor closely to ensure stability.

INVESTIGATING 11 months ago - at 05/11/2025 03:53PM

We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

Impacted services:

cloudhost-10309286.nl-west-1.nxcli.net
cloudhost-3387333.nl-west-1.nxcli.net
cloudhost-3745005.nl-west-1.nxcli.net

Additional updates will be provided as soon as they are made available.

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