Outage in Nexcess

Degraded system storage performance

Resolved Minor
June 12, 2025 - Started 2 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.
Components affected
Nexcess Platform Updates / Other
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/13/2025 08:28PM

This incident has been resolved.

MONITORING 2 days ago - at 06/13/2025 06:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 06/12/2025 11:01PM

Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

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