Outage in Nexcess

Degraded system storage performance

Resolved Minor

June 12, 2025 - Started 10 months ago - Lasted about 21 hours
Official incident page

Incident Report

Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

Components affected

Nexcess Platform Updates / Other

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/13/2025 08:28PM

This incident has been resolved.

MONITORING 10 months ago - at 06/13/2025 06:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/12/2025 11:01PM

Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

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