Outage in Nexcess
Degraded phone support
Resolved MajorIncident Report
We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@nexcess.net or via chat on the website (nexcess.net).
Components affected
Nexcess PhonesTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 02:45AM
This incident has been resolved.
MONITORING
8 months ago - at 08/21/2025 01:39AM
Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
INVESTIGATING
8 months ago - at 08/21/2025 12:24AM
We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@nexcess.net or via chat on the website (nexcess.net).
Latest Nexcess outages
Minor Outage on Subset of Cloudhosts on UK-South-2 Data Center - about 22 hours ago
Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility - 2 days ago
Service Disruption Due to Network Switch Failure - 5 days ago
Internal Network Outage Impacting Support Services. - 6 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
