Outage in Nexcess
Planned Maintenance Extended - cloudhost-8448367.us-midwest-1.nxcli.net & cloudhost-10309510.us-midwest-1.nxcli.net
Resolved MinorIncident Report
On Wednesday, September 17, 2025, at 03:00 AM, we began planned upgrades on the following cloudhosts:
cloudhost-8448367.us-midwest-1.nxcli.net
cloudhost-10309510.us-midwest-1.nxcli.net
This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned.
Our engineers are actively working to complete the upgrades as soon as possible.
If you have any questions or concerns, please reach out to our Support team:
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
We sincerely appreciate your patience and understanding as we work to enhance our services.
Components affected
Nexcess us-midwest-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/17/2025 07:50PM
This incident has been resolved.
MONITORING
7 months ago - at 09/17/2025 05:21PM
The planned maintenance has been completed. All sites are up, and all servers are stable. Our engineers are continuing to monitor performance to ensure everything remains stable.
If you have any questions or concerns, please reach out to our Support team:
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
We sincerely appreciate your patience and understanding as we work to enhance our services.
INVESTIGATING
7 months ago - at 09/17/2025 03:10PM
On Wednesday, September 17, 2025, at 03:00 AM, we began planned upgrades on the following cloudhosts:
cloudhost-8448367.us-midwest-1.nxcli.net
cloudhost-10309510.us-midwest-1.nxcli.net
This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned.
Our engineers are actively working to complete the upgrades as soon as possible.
If you have any questions or concerns, please reach out to our Support team:
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
We sincerely appreciate your patience and understanding as we work to enhance our services.
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