Outage in Nexcess

Interworx Licensing Issue

Resolved Minor
October 03, 2025 - Started 29 days ago - Lasted about 5 hours
Official incident page

Incident Report

There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers. You may experience issues with accessing the Interworx portal, and our team is working on it. We will update this status when more information is available on the situation. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: support@nexcess.net We sincerely appreciate your patience and understanding as we work to enhance our services.
Components affected
Nexcess InterWorx Control Panel

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/03/2025 09:29AM

This incident has been resolved.

MONITORING 29 days ago - at 10/03/2025 05:24AM

Our Engineering Team has implemented the fix, and we have confirmed that the Interworx portal is working fine.

We are actively monitoring to ensure stability.

We appreciate your patience during this time! If you have any questions or concerns.
Please get in touch with us via live chat or case.

INVESTIGATING 29 days ago - at 10/03/2025 04:15AM

There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers.

You may experience issues with accessing the Interworx portal, and our team is working on it.
We will update this status when more information is available on the situation.

Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.

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