Outage in Nexcess
Redis Maintenance on Nexcess/Managed Applications Platform
Resolved MinorIncident Report
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
Components affected
Nexcess au-south-1 Nexcess Customer Portal Nexcess InterWorx Control Panel Nexcess Platform Updates / Other Nexcess DNS Nexcess West Sussex, UK (LGW) Nexcess us-midwest-1 Nexcess Global DNS Nexcess Web Services Nexcess MySQL Nexcess Email Nexcess SSH/FTP Nexcess Cluster / NFS Nexcess San Jose, CA (SJC) Nexcess Amsterdam, NL (AMS) Nexcess Chats Nexcess us-midwest-1 Nexcess nl-west-1 Nexcess Miami, FL (MIA) Nexcess Southfield, MI (MEL) Nexcess Dearborn, MI (OTR) Nexcess Phones Nexcess us-west-1 Nexcess Safe Harbor Updates Nexcess us-west-1 Nexcess uk-south-2 Nexcess Sydney, AU (SYD) Nexcess Help Center Nexcess Tickets Nexcess Surrey, UK (LHR) Nexcess nl-west-1 Nexcess uk-south-2 Nexcess au-south-1Need to monitor Nexcess outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/20/2025 02:33PM
Our Engineering Team has applied the necessary patches and has ensured continued stability. This incident is now marked closed.
MONITORING
23 days ago - at 10/08/2025 12:34AM
Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.
INVESTIGATING
23 days ago - at 10/07/2025 02:51PM
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
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