Outage in Nexcess

Redis Maintenance on Nexcess/Managed Applications Platform

Resolved Minor
October 07, 2025 - Started 23 days ago - Lasted 13 days
Official incident page

Incident Report

We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact. Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available. Please reach out to Support via chat or ticket if you have questions or concerns. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: support@nexcess.net

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/20/2025 02:33PM

Our Engineering Team has applied the necessary patches and has ensured continued stability. This incident is now marked closed.

MONITORING 23 days ago - at 10/08/2025 12:34AM

Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.

INVESTIGATING 23 days ago - at 10/07/2025 02:51PM

We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

Please reach out to Support via chat or ticket if you have questions or concerns.

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

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