Outage in Nexcess
Redis Maintenance on Nexcess/Managed Applications Platform
Minor
October 07, 2025 - Started 3 days ago
Official incident page
Official incident page
Need to monitor Nexcess outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Nexcess, and never miss an outage again.
Start Free Trial
Outage Details
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
Components affected
Nexcess au-south-1 Nexcess Customer Portal Nexcess InterWorx Control Panel Nexcess Platform Updates / Other Nexcess DNS Nexcess West Sussex, UK (LGW) Nexcess us-midwest-1 Nexcess Global DNS Nexcess Web Services Nexcess MySQL Nexcess Email Nexcess SSH/FTP Nexcess Cluster / NFS Nexcess San Jose, CA (SJC) Nexcess Amsterdam, NL (AMS) Nexcess Chats Nexcess us-midwest-1 Nexcess nl-west-1 Nexcess Miami, FL (MIA) Nexcess Southfield, MI (MEL) Nexcess Dearborn, MI (OTR) Nexcess Phones Nexcess us-west-1 Nexcess Safe Harbor Updates Nexcess us-west-1 Nexcess uk-south-2 Nexcess Sydney, AU (SYD) Nexcess Help Center Nexcess Tickets Nexcess Surrey, UK (LHR) Nexcess nl-west-1 Nexcess uk-south-2 Nexcess au-south-1Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 10/08/2025 12:34AM
Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.
INVESTIGATING
3 days ago - at 10/07/2025 02:51PM
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net
Latest Nexcess outages
Service Interruption on a Subset of CloudHosts - 7 days ago
Interworx Licensing Issue - 7 days ago
Service Interruption on US-Midwest 2 region - 21 days ago
Planned Maintenance Extended - cloudhost-8448367.us-midwest-1.nxcli.net & cloudhost-10309510.us-midwest-1.nxcli.net - 23 days ago
Service Disruption – Nexcess.net Website - about 1 month ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
