Outage in Nexcess

InterWorx control panel service interruptions

Resolved Minor
October 27, 2025 - Started 3 days ago - Lasted 14 minutes
Official incident page

Incident Report

We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser. At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue. We will keep you updated as our team progresses with the solution. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Components affected
Nexcess InterWorx Control Panel

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/27/2025 07:25PM

After investigation, we’ve confirmed that Nexcess Cloud services are unaffected by the InterWorx issues.

All systems are operating normally.

INVESTIGATING 3 days ago - at 10/27/2025 07:11PM

We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser.
At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue.
We will keep you updated as our team progresses with the solution.

If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).

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