Outage in Nexcess

Cart Services Degraded

Resolved Minor

January 14, 2026 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are investigating an issue preventing customers from adding items to the cart on liquidweb.com. Updates are forthcoming as more information becomes available. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

Components affected

Nexcess Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/15/2026 02:54PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/14/2026 11:05PM

The issue has been identified, however the fix will take time to implement. In the meantime if you come across shopping errors, please visit our site in Incognito mode to successfully add items to your cart.

INVESTIGATING 3 months ago - at 01/14/2026 10:18PM

We are investigating an issue preventing customers from adding items to the cart on liquidweb.com. Updates are forthcoming as more information becomes available.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.

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