Outage in Nexcess
Acronis Portal Degraded Performance.
Resolved MinorIncident Report
Summary AI Generated
The Acronis Cyber Protect Cloud service in the USA (US5) data center experienced degraded performance for 27.5 hours, preventing some customers from accessing Acronis Web Restore, Cyber Protection Console, and Management Console. The issue recurred after an initial fix was implemented, requiring additional corrective measures from the Acronis Cloud team. The incident was ultimately resolved with sustained monitoring to ensure platform stability.
We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.
Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 02/25/2026 01:46AM
This incident has been resolved.
MONITORING
11 days ago - at 02/24/2026 04:03PM
The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
IDENTIFIED
11 days ago - at 02/24/2026 02:40PM
We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
MONITORING
11 days ago - at 02/24/2026 07:13AM
Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
IDENTIFIED
11 days ago - at 02/24/2026 07:09AM
Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
IDENTIFIED
11 days ago - at 02/24/2026 03:45AM
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
IDENTIFIED
11 days ago - at 02/23/2026 11:26PM
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
INVESTIGATING
11 days ago - at 02/23/2026 10:23PM
We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.
Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
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