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Outage in Nexcess

Subset of Elasticsearch containers down in us-midwest-2

Resolved Minor
March 03, 2026 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

A network error caused degraded performance for a subset of Elasticsearch containers in Nexcess's us-midwest-2 region. The issue affected Elasticsearch container operations and lasted 5.2 hours. The team identified the root cause, implemented a fix, and confirmed sustained stability before marking the incident resolved.

We are currently observing degraded performance, primarily due to a network error affecting a subset of Elasticsearch containers within the us-midwest-2 region. Our team is actively investigating and working to resolve the issue as swiftly as possible. We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/03/2026 12:50PM

We've now observed sustained stability, and the issue is considered resolved. Thank you very much for your patience while we worked through this.

If you have any further questions or concerns, please don’t hesitate to get in touch with support.

MONITORING 4 days ago - at 03/03/2026 08:40AM

Our team has now implemented a fix, and services should be operating as expected at this time.

We will continue to monitor the situation closely to ensure ongoing stability.

IDENTIFIED 4 days ago - at 03/03/2026 07:59AM

We have identified the root cause of the issue and are currently implementing a fix.

We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.

INVESTIGATING 4 days ago - at 03/03/2026 07:44AM

We are currently observing degraded performance, primarily due to a network error affecting a subset of Elasticsearch containers within the us-midwest-2 region. Our team is actively investigating and working to resolve the issue as swiftly as possible.

We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.

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