Outage in Nexcess
GitHub Peformance Impact
Resolved MinorIncident Report
Summary AI Generated
GitHub experienced degraded performance that impacted Nexcess customers' ability to create new Magento, WordPress, and WooCommerce websites, as well as some dedicated cloud plans through the Nexcess Customer Portal. The outage stemmed from GitHub-side issues affecting Pull Requests, Actions, Webhooks, and API requests, among other services. The incident lasted approximately 28.7 hours before being fully resolved.
GitHub is reporting degraded performance via their status page this morning:
https://www.githubstatus.com/
Per the page, this problem may be affecting Pull Requests, Issues, Copilot, Actions, Webhooks, and API requests, among other services. Customers should follow the GitHub status page for the latest information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 08:16PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 08/17/2026 04:27PM
This issue is currently affecting the ability to create new Magento, Wordpress, and WooCommerce websites and some dedicated cloud plans through the Nexcess customer portal. Nexcess Engineering and Development teams are currently reviewing the service impact and evaluating options to return service as quickly as possible. We will provide further updates as soon as they are available.
We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at support@nexcess.net or via Live Chat.
IDENTIFIED
5 days ago - at 08/17/2026 03:35PM
GitHub is reporting degraded performance via their status page this morning:
https://www.githubstatus.com/
Per the page, this problem may be affecting Pull Requests, Issues, Copilot, Actions, Webhooks, and API requests, among other services. Customers should follow the GitHub status page for the latest information.
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