Outage in Nexcess

Nexcess Client Portal Access Issue

Resolved Minor

August 30, 2026 - Started 12 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

The Nexcess Client Portal (portal.nexcess.net) experienced a login outage lasting approximately 3 hours. A fix was implemented and monitored before the issue was confirmed fully resolved, restoring normal access to the Customer Portal.

We are investigating issues affecting the Nexcess Client Portal login at https://portal.nexcess.net/. Our engineering team is working to identify the cause and restore full availability as quickly as possible. We will provide updates as more information becomes available. We appreciate your patience and understanding during this time.

Components affected

Nexcess Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 08/30/2026 08:31AM

The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.

MONITORING 12 days ago - at 08/30/2026 06:05AM

A fix has been implemented that resolves the issues with the portal login. We are currently monitoring the results to ensure stability.

INVESTIGATING 12 days ago - at 08/30/2026 05:30AM

We are investigating issues affecting the Nexcess Client Portal login at https://portal.nexcess.net/. Our engineering team is working to identify the cause and restore full availability as quickly as possible.

We will provide updates as more information becomes available. We appreciate your patience and understanding during this time.

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