Outage in Nexcess
Service interruption on subset of Cloudhosts at US-Midwest-2 Region
Resolved MinorIncident Report
Summary AI Generated
Two cloudhosts in Nexcess's US-Midwest-2 region experienced a performance issue causing slowness and degraded service for affected customers. Engineers investigated and successfully recovered the impacted cloudhosts within approximately 23 minutes of the incident being reported, followed by a monitoring period. The incident was fully resolved after 5.8 hours total.
We are currently investigating a performance issue affecting a subset of our cloudhosts, cloudhost-4892688.us-midwest-2.nxcli.net and cloudhost-4892180.us-midwest-2.nxcli.net, in the US-Midwest-2 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated.
Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible.
We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/12/2026 01:56PM
This incident has been resolved.
MONITORING
about 2 months ago - at 09/12/2026 08:35AM
Our engineers have successfully recovered the impacted cloudhosts.
We are continuing to monitor the environment to ensure stability and will keep this space updated as needed
INVESTIGATING
about 2 months ago - at 09/12/2026 08:12AM
We are currently investigating a performance issue affecting a subset of our cloudhosts, cloudhost-4892688.us-midwest-2.nxcli.net and cloudhost-4892180.us-midwest-2.nxcli.net, in the US-Midwest-2 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated.
Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible.
We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.
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