Outage in Nexcess
Support Services Impact
Resolved MinorIncident Report
Summary AI Generated
A third-party platform used by Nexcess Support teams to manage client cases experienced an issue that caused delays in support ticket and chat responses. The disruption lasted approximately 18 hours before the provider restored normal service stability and performance. Support case access and case management functionality have fully returned to normal.
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/17/2026 03:13AM
The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact.
Support case access and case management functionality have returned to normal.
We apologize for the disruption and any delays this may have caused.
INVESTIGATING
5 days ago - at 09/16/2026 09:14AM
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
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