Outage in Nexthink

Nexthink Service Degradation: WebUI

Resolved Major
February 25, 2025 - Started 2 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing issues with the Nexthink platform that prevent users from logging in to the WebUI. We are investigating on priority and will provide updates as we have them. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/26/2025 12:01PM

After a thorough monitoring of the platform over an adequate duration, the incident can now be considered resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 2 months ago - at 02/26/2025 08:35AM

The issue with accessing the WebUI has been stabilized, and all services are now up and running. Additionally, collector communication, which was affected during the outage, has been fixed. We are now focusing on monitoring and addressing any remaining service degradation. We sincerely appreciate your continued patience and understanding throughout this process.

IDENTIFIED 2 months ago - at 02/25/2025 07:04PM

The issue with accessing the WebUI is stabilized. We are now focusing on remaining service degradation. We sincerely appreciate your continued patience and understanding.

IDENTIFIED 2 months ago - at 02/25/2025 06:30PM

We're making steady progress in recovering and stabilizing the service. We truly appreciate your ongoing patience and understanding.

IDENTIFIED 2 months ago - at 02/25/2025 06:00PM

We continue to make progress on recovering and stabilizing the service. Thank you again for your continued patience and understanding.

IDENTIFIED 2 months ago - at 02/25/2025 05:31PM

We have identified the infrastructure issue, and we continue to actively work on recovering and stabilizing the service. Thank you for your continued patience and understanding.

INVESTIGATING 2 months ago - at 02/25/2025 04:59PM

We continue to actively work on recovering this infrastructure issue. Thank you for your patience and understanding.

INVESTIGATING 2 months ago - at 02/25/2025 04:28PM

We are currently experiencing issues with the Nexthink platform that prevent users from logging in to the WebUI. We are investigating on priority and will provide updates as we have them. Our apologies for the inconvenience.

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