Outage in Nexthink

Nexthink Service Degradation: DEX score is not visible

Resolved Minor
July 10, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of a degraded performance issue impacting the Experience Central product, causing the DEX score to be temporarily invisible for some users. Our engineering team is working diligently on fixing it. We thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/11/2025 07:59AM

We can confirm that the DEX Score visibility issue has been fully resolved. We appreciate your patience during this time.

MONITORING about 2 months ago - at 07/10/2025 10:09AM

The DEX Score visibility issue has been fixed and will be under monitoring for sometime. We appreciate and thank you for your patience.

INVESTIGATING about 2 months ago - at 07/10/2025 08:36AM

Our team is continuing to work on resolving the issue affecting the visibility of the DEX score. We are making steady progress and remain focused on restoring full functionality as soon as possible.

INVESTIGATING about 2 months ago - at 07/10/2025 07:03AM

We are aware of a degraded performance issue impacting the Experience Central product, causing the DEX score to be temporarily invisible for some users. Our engineering team is working diligently on fixing it. We thank you for your patience.

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