Outage in Nexthink
Nexthink Service Degradation: DEX score is not visible
Resolved MinorIncident Report
Summary AI Generated
Nexthink experienced a service degradation affecting Experience Central that made DEX scores temporarily unavailable for some users over a 24.4-hour period. The engineering team actively worked on resolving the performance issue while monitoring system stability. The DEX Score visibility issue was fully resolved and confirmed working normally.
We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 03/20/2026 06:51AM
We can confirm that the DEX Score visibility issue has been resolved. We appreciate your patience during this time.
MONITORING
11 days ago - at 03/19/2026 07:59AM
The issue affecting DEX Score visibility has been resolved, and we are continuing to monitor the system closely to ensure stability. We appreciate your patience and understanding.
INVESTIGATING
11 days ago - at 03/19/2026 06:34AM
We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.
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