Nexthink Service Degradation: Device Performance Data Delay in WebUI

Following a period of monitoring, we have observed that the systems are stable and device performance data is displaying as expected. We are now marking the incident as resolved.

The issue has been resolved, and device performance data is now visible. We have placed the services under active monitoring to ensure continued stability and performance. Thank you for your patience and understanding throughout this process.

Our engineering team continues to progress on developing and validating the fix to ensure data integrity and a controlled recovery. As a result, recovery efforts are expected to continue through tomorrow.

We will provide further updates as progress continues. Thank you for your patience and understanding.

Our Engineering teams have identified the root cause and are diligently working to deploy a fix into production. We greatly appreciate your continued support and collaboration.

We are currently investigating a delay in the availability of device performance data within the WebUI. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.