ngrok Outage History

SSO login to the ngrok Dashboard was malfunctioning, causing users to be redirected back to the login page instead of successfully authenticating. The issue affected access to the main dashboard at https://dashboard.ngrok.com for 27 minutes. A fix was implemented and the incident was resolved, restoring normal SSO login functionality.

ngrok experienced a 2.2-hour service incident where their certificate provider encountered an issue that prevented the generation and renewal of SSL certificates for custom domains. The certificate provider fixed their system and the issue was fully resolved.

The ngrok agent installed via Microsoft Store on Windows experienced fatal panics when users attempted to start endpoints, while other installation methods and platforms remained unaffected. The engineering team identified the issue and released agent version 3.39.1 to resolve the problem. The incident lasted 2.1 hours and was fully resolved once the updated version became available through the Microsoft Store.

ngrok experienced a major incident where downloads of the ngrok binary returned 500 errors, affecting the ngrok.com service. The issue was identified on March 31st and a fix was implemented, with the incident being resolved on April 1st after lasting 38.6 hours.

The ngrok Mac OS Agent download functionality was broken, preventing users from downloading the Mac client from ngrok.com. The issue was identified and a fix was implemented within 17 minutes, fully resolving the download problem.