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Outage in NinjaOne

Remote Tools and Agent Offline reporting issue in NA

Resolved Minor
March 14, 2024 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue with remote tools and agent offline reporting in NA, we will provide regular status updates, any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com
Components affected
NinjaOne United States (US)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/14/2024 11:58PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/14/2024 10:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/14/2024 10:49PM

The team has identified an issue and is implementing a fix to the impacted service.

INVESTIGATING about 2 years ago - at 03/14/2024 10:08PM

We are continuing to investigate this issue

INVESTIGATING about 2 years ago - at 03/14/2024 09:07PM

We are continuing to investigate this issue

INVESTIGATING about 2 years ago - at 03/14/2024 05:22PM

We are investigating an issue with remote tools and agent offline reporting in NA, we will provide regular status updates, any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com

Latest NinjaOne outages

Service Issue - Performance Degraded - about 6 hours ago
Public API endpoint issue: devices-detailed - about 8 hours ago
EU - Agents reporting Offline - 8 days ago
CA - Web Portal Login Issues - 15 days ago
NinjaOne Remote Degradation - about 1 month ago

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