Outage in NinjaOne

NA - Agents Reporting Offline

Resolved Minor

May 08, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Components affected

NinjaOne United States (US)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/09/2025 04:31PM

A fix was applied last night to address the underlying cause of the false positives. Monitoring overnight indicates that the environment has returned to a healthy state. We will publish details in the Post-Mortem shortly.

MONITORING 12 months ago - at 05/09/2025 04:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/08/2025 08:55PM

We have identified the behavior causing delays or false positives in Agent status notifications and are currently assessing paths to remediation. This has been isolated to a subset of our customer base. Further updates will be posted as we get closer towards a solution.

IDENTIFIED 12 months ago - at 05/08/2025 03:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 05/08/2025 02:07PM

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Latest NinjaOne outages

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