Outage in NinjaOne

CA - Performance Degraded

Resolved Major
August 12, 2025 - Started 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.
Components affected
NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/12/2025 07:21PM

This incident has been resolved.

MONITORING 2 months ago - at 08/12/2025 03:48PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 08/12/2025 03:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 08/12/2025 02:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 08/12/2025 01:20PM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

MONITORING 2 months ago - at 08/12/2025 12:13PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 08/12/2025 11:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 08/12/2025 10:51AM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

INVESTIGATING 2 months ago - at 08/12/2025 10:03AM

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

Latest NinjaOne outages

Multiple third party providers impacted by cloud service outage - including SMS messaging - about 4 hours ago
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US2 - Ninja Remote Issues - 14 days ago
US - NinjaOne Ticketing and ITSM/PSA Integration issues - 18 days ago
Service Issue - Performance Degraded - 18 days ago

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