Outage in NinjaOne

CA - Performance Degraded

Resolved Major
August 12, 2025 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.
Components affected
NinjaOne Canada (CA)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/12/2025 07:21PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/12/2025 03:48PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 08/12/2025 03:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/12/2025 02:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 08/12/2025 01:20PM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

MONITORING about 1 month ago - at 08/12/2025 12:13PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 08/12/2025 11:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/12/2025 10:51AM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

INVESTIGATING about 1 month ago - at 08/12/2025 10:03AM

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

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