Outage in NinjaOne

CA - Performance Degraded

Resolved Major
August 12, 2025 - Started 25 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.
Components affected
NinjaOne Canada (CA)
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/12/2025 07:21PM

This incident has been resolved.

MONITORING 24 days ago - at 08/12/2025 03:48PM

We are continuing to monitor for any further issues.

MONITORING 24 days ago - at 08/12/2025 03:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 08/12/2025 02:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 08/12/2025 01:20PM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

MONITORING 25 days ago - at 08/12/2025 12:13PM

We are continuing to monitor for any further issues.

MONITORING 25 days ago - at 08/12/2025 11:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 08/12/2025 10:51AM

An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.

INVESTIGATING 25 days ago - at 08/12/2025 10:03AM

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

Latest NinjaOne outages

EU - Latency issues in Backup Web UI - about 10 hours ago
EU - Agents reporting Offline - 3 days ago
SentinalOne Provider issues in US Regions - 23 days ago
EU - Agents reporting Offline - about 1 month ago
Service Issue - Performance Degraded - about 1 month ago

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