Outage in NinjaOne

CA - Mac Installer Issues

Resolved Minor
November 12, 2025 - Started 4 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.
Components affected
NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 11/13/2025 02:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/12/2025 10:37PM

We have identified the root cause of the issue and a fix has been scheduled for deployment at 8:00 PM Central Time tonight.

During this maintenance window, some customers may experience brief interruptions or degraded performance while the update is applied.

We will post another update once the deployment is complete and the issue has been fully resolved.

IDENTIFIED 3 days ago - at 11/12/2025 07:27PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 11/12/2025 11:27AM

We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.

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