Outage in NinjaOne

Portal service degradation for Apple MDM devices

Resolved Minor

March 11, 2026 - Started 19 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

NinjaOne experienced a service degradation affecting Apple MDM functionality in their portal, specifically impacting MDM Apple apps, MDM connection permissions, and the Device Dashboard's Overview tab when loading APN information for Apple devices. The issue primarily affected the Canada region but later expanded to include the US2 region during the investigation. The incident was resolved after 1.1 hours following identification and implementation of a fix.

NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - Apps - MDM Apple - Permission - MDM connections - Device Dashboard - Overview tab (loading APN info for Apple devices) We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Components affected

NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 03/11/2026 03:53PM

This incident has been resolved.

MONITORING 19 days ago - at 03/11/2026 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 03/11/2026 03:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 03/11/2026 03:10PM

We are continuing to investigate the issue. We are updating the scope to note we are seeing similar behavior in the US2 region as well.

INVESTIGATING 19 days ago - at 03/11/2026 02:50PM

NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal:

- Apps - MDM Apple
- Permission - MDM connections
- Device Dashboard - Overview tab (loading APN info for Apple devices)

We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

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