Outage in Npay
Cellular connection issues
Resolved MajorIncident Report
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Components affected
Npay Telenor (Castles terminals)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 04/22/2026 05:23AM
This incident has been resolved.
IDENTIFIED
about 17 hours ago - at 04/21/2026 01:44PM
Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.
INVESTIGATING
about 21 hours ago - at 04/21/2026 09:57AM
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
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