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Outage in Npay

Cellular connection issues

Resolved Minor
April 22, 2026 - Started about 1 month ago - Lasted about 1 month
Official incident page

Incident Report

We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Components affected
Npay Telenor (Castles terminals)

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/22/2026 09:41AM

This incident has been resolved.
We apologize for the inconvenience.

MONITORING 24 days ago - at 05/12/2026 08:48AM

We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.

IDENTIFIED about 1 month ago - at 04/30/2026 04:27AM

We are still in dialogue with our cellular service vendors to get the issue resolved.

If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

IDENTIFIED about 1 month ago - at 04/27/2026 09:08AM

We are still in dialogue with our cellular service vendors to get the issue resolved.

If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

IDENTIFIED about 1 month ago - at 04/23/2026 08:34AM

Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi.

We are working with our phone service providers to fix the issue.

INVESTIGATING about 1 month ago - at 04/22/2026 09:50AM

We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

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