Outage in NWEA

MAP Suite of Products Access issues

Resolved Major
September 04, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

NWEA engineers are currently investigating an issue where some partners are unable to log in to access the MAP Suite of products. This includes MAP Growth, MAP Reading Fluency, MAP Accelerator, and Acacia. Some partners can log in and access the start page but are noticing a slower load time than usual. We recommend continuing testing if you can log in successfully. If you are unable to log in, please discontinue testing and subscribe to this post for further updates.
Components affected
NWEA MAP Growth Reports User Interface NWEA MAP Growth Student Testing NWEA MAP Growth Admin User Interface (MARC) NWEA MAP Accelerator NWEA Student Testing NWEA MAP Reading Fluency Student Testing NWEA Test Administration NWEA MAP Reading Fluency Educator Dashboard NWEA Professional Learning Online
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 07:09PM

NWEA engineers have resolved this issue. All indications are that partners are able to login to the NWEA start page and resume use of NWEA products.

NWEA engineers continue to monitor this issue.

There was no loss of assessment data during this incident. All MAP Growth tests that were able to complete have been saved in the system.

MONITORING 4 months ago - at 09/04/2024 05:23PM

NWEA engineers have narrowed down the issue to a third party vendor, and are now working with them to identify the root cause and have implemented a potential fix. All indications are that partners are able to login to MAP Growth. NWEA engineers continue to monitor this issue.

We recommend that if you suspended testing for today, you continue to suspend testing until tomorrow.

There was no loss of assessment data during this incident. All MAP Growth tests that were able to complete have been saved in the system.

INVESTIGATING 4 months ago - at 09/04/2024 03:03PM

NWEA engineers are currently investigating an issue where many partners are unable to log in to access the MAP Suite of products. This includes MAP Growth, MAP Reading Fluency, MAP Accelerator, and NWEA State Assessments - Test Administration.

We recommend suspending testing; please subscribe to this post for further updates.

INVESTIGATING 4 months ago - at 09/04/2024 01:23PM

NWEA engineers are currently investigating an issue where many partners are unable to log in to access the MAP Suite of products. This includes MAP Growth, MAP Reading Fluency, MAP Accelerator, and Acacia.

We recommend suspending testing; please subscribe to this post for further updates.

INVESTIGATING 4 months ago - at 09/04/2024 01:07PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/04/2024 01:06PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/04/2024 01:01PM

NWEA engineers are currently investigating an issue where some partners are unable to log in to access the MAP Suite of products. This includes MAP Growth, MAP Reading Fluency, MAP Accelerator, and Acacia. Some partners can log in and access the start page but are noticing a slower load time than usual.

We recommend continuing testing if you can log in successfully. If you are unable to log in, please discontinue testing and subscribe to this post for further updates.

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