Outage in observeai

[Interaction Processing] Degraded Performance

Resolved Minor
August 27, 2024 - Started 4 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.
Components affected
observeai Calls Tab
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/28/2024 05:11AM

The issue stands resolved and all interactions should be available on the dashboard.
In case of any issues seen, please raise a ticket with support via the Help Center.

MONITORING 4 months ago - at 08/27/2024 08:48PM

Calls are being processed at an accelerated rate to clear the backlog so that the platform can return to a healthy state. No actions will be required for this to take place.

We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.

IDENTIFIED 4 months ago - at 08/27/2024 06:59PM

We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state.

Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

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