Outage in observeai

[Calls Tab and Reporting] Degraded Performance

Resolved Minor
September 20, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.
Components affected
observeai Calls Tab
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/20/2024 04:50PM

The issue has been fully resolved and no further issues have been seen.

In case of any further issues, please raise a ticket with support via the Help Center.

MONITORING 3 months ago - at 09/20/2024 02:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 09/20/2024 02:13PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/20/2024 01:35PM

We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state.

Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

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