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Outage in Octadesk

Degradação na pesquisa de artigos - Base de conhecimento

Resolved Minor
April 17, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Identificamos degradação na pesquisa de artigos através do campo de busca da base de conhecimento, com impacto tanto para a Base de Conhecimento da Octadesk quanto de alguns clientes. Neste momento estamos investigando.

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RESOLVED about 1 year ago - at 04/17/2025 10:44PM

Os serviços foram reestabelecidos, com isso a busca de artigos através do campo de pesquisa das bases de conhecimento foi normalizada.

IDENTIFIED about 1 year ago - at 04/17/2025 08:32PM

Encontramos a causa do comportamento e estamos trabalhando para a normalização.

INVESTIGATING about 1 year ago - at 04/17/2025 08:04PM

Identificamos degradação na pesquisa de artigos através do campo de busca da base de conhecimento, com impacto tanto para a Base de Conhecimento da Octadesk quanto de alguns clientes. Neste momento estamos investigando.

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