Outage in OIT Services

Kaltura Livestreaming Outage

Resolved Minor
July 01, 2025 - Started about 9 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 07/01/2025 09:21PM

The issue has been resolved. A Kaltura accessibility feature plug-in conflicts with a live stream entry and should only be enabled for regular VOD (video on demand) media entry players.

INVESTIGATING about 5 hours ago - at 07/01/2025 07:33PM

Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals.

Thank you again for your patience and understanding as we work towards a full restoration of service!

INVESTIGATING about 6 hours ago - at 07/01/2025 07:04PM

The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals.

Thank you again for your patience as we continue to work this issue.

INVESTIGATING about 9 hours ago - at 07/01/2025 04:07PM

We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

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