Outage in OIT Services

Banner / UAOnline Slowness

Resolved Minor
September 15, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We have received reports that Banner and its front-end applications (such as UAOnline) are currently experiencing extreme slowness. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates as new information becomes available and at 30-minute intervals. Thank you for your patience during the resolution of this issue!

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 08:30PM

After monitoring the service's stability, we've determined the issue has been resolved by the vendor, and will be ending our reporting. Please report any continued or new issues with this service to your campus's appropriate IT service desk, and thank you again for your time!

MONITORING about 1 month ago - at 09/15/2025 05:24PM

OIT EAS reports that the issue has been resolved and that they do not expect any regression on the status of this service, but we will monitor its stability until noon today and post any updates if they should occur between now and then.
Thank you so much for your time and patience as we worked towards the restoration of service!

INVESTIGATING about 1 month ago - at 09/15/2025 04:52PM

OIT EAS is continuing to investigate this issue, and have not yet received a response on their ticket with the vendor. We will continue to make updates as new information becomes available and at 30-minute intervals.

INVESTIGATING about 1 month ago - at 09/15/2025 04:10PM

We have received reports that Banner and its front-end applications (such as UAOnline) are currently experiencing extreme slowness. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates as new information becomes available and at 30-minute intervals.

Thank you for your patience during the resolution of this issue!

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