Outage in OIT Services

Blackboard, Canvas, Amazon Web Services Outage

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

We have received reports that Blackboard is currently experiencing issues; the issue has been recognized by the vendor as related to a current Amazon Web Services (AWS) outage. You can view the vendor's reporting on this issue at https://status.blackboard.com/ and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 03:48PM

Blackboard has resolved their outage related to issues with AWS, and the other services we've mention also appear to have recovered. You can view Blackboard's reporting on their outage here: https://status.blackboard.com/incidents/g8bt1pvmtmh9

Thank you for your time and patience as we followed the resolution of this issue!

MONITORING 1 day ago - at 10/21/2025 01:44AM

There have been no updates to Blackboard's status, but Canvas has remained stable and reachable. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we follow the resolution of this issue! We will continue reporting tomorrow morning at the start of the business day (8:00am).

MONITORING 2 days ago - at 10/20/2025 10:48PM

UA's Canvas instance is now available and operational, resolving the major component issues we have been tracking here. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we followed the resolution of this issue; in its monitoring state, you can expect updates at three-hour intervals, or when new information is received.

MONITORING 2 days ago - at 10/20/2025 09:48PM

Services for Blackboard (classes.alaska.edu) have been restored, but remain potentially unstable-- OIT PAWS and Networking have removed the Status Page redirect on Blackboard, so it should be accessible again. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!

MONITORING 2 days ago - at 10/20/2025 08:27PM

Services for Blackboard (classes.alaska.edu) appear to be restored, but remain potentially unstable-- OIT PAWS and Networking are currently undoing the redirect that takes users to this statuspage when accessing Blackboard, so it should be accessible again shortly. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!

IDENTIFIED 2 days ago - at 10/20/2025 07:47PM

AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status

Thank you for your continued patience.

IDENTIFIED 2 days ago - at 10/20/2025 06:44PM

AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status

Thank you for your continued patience.

IDENTIFIED 2 days ago - at 10/20/2025 05:47PM

There is no new information available at this time-- thank you for your patience as we continue to monitor the situation. You can expect further updates at 1-hour intervals.

IDENTIFIED 2 days ago - at 10/20/2025 04:58PM

AWS states that it has mitigated the main problem, and many services are recovering-- the services listed here still appear to be in a unavailable and degraded states. We will continue reporting until a full resolution has been reached. You can expect another update in one hour; thanks so much for your time!

INVESTIGATING 2 days ago - at 10/20/2025 04:23PM

Qualtrics and Digication are also affected by the AWS outage.

Digication has published a status update here: https://support.digication.com/hc/en-us/articles/42322436155291-Intermittent-Errors-reported-October-20-2025

INVESTIGATING 2 days ago - at 10/20/2025 03:58PM

Instructure Canvas appears to also be affected by this outage and the UAF instance is fully unavailable at this time.

Thank you again for your patience as we monitor the extent of services affected by this outage.

INVESTIGATING 2 days ago - at 10/20/2025 03:46PM

We have received reports that Blackboard is currently experiencing issues; the issue has been recognized by the vendor as related to a current Amazon Web Services (AWS) outage. You can view the vendor's reporting on this issue at https://status.blackboard.com/ and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!

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