Outage in OIT Services

Foxit License Renewal Issues

Minor
November 16, 2025 - Started about 8 hours ago
Official incident page

Incident Report

Foxit has erroneously notified some users of a license change and revocation of access during UAA's annual renewal cycle with the vendor. Users may need to sign into the application again to reactivate, but the product is available and there should be no disruption to the service itself. Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit UAA's engineering team is aware and determining the scope and effect, if any, of this issue. We will make an update as new information becomes available, and at the beginning of the business day (8:00AM AKST) Monday, 11/17. Thanks so much for your time as we follow this issue!

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Latest Updates ( sorted recent to last )
MONITORING about 8 hours ago - at 11/16/2025 08:13PM

Foxit has erroneously notified some users of a license change and revocation of access during UAA's annual renewal cycle with the vendor. Users may need to sign into the application again to reactivate, but the product is available and there should be no disruption to the service itself.

Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit

UAA's engineering team is aware and determining the scope and effect, if any, of this issue. We will make an update as new information becomes available, and at the beginning of the business day (8:00AM AKST) Monday, 11/17.

Thanks so much for your time as we follow this issue!

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