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Outage in OIT Services

Disabled Alumni/Affiliate Google Accounts

Resolved Major
March 09, 2026 - Started 2 days ago - Lasted about 18 hours
Official incident page

Incident Report

We have received reports that UA Google is currently experiencing issues. The OIT PAWS team is aware and has identified the cause to be related to a change intended to archive inactive accounts. They are rolling back the change, but we encourage affected users to contact their IT helpdesk to verify that their accounts are properly configured for when the change is rolled out in the future. We will be making updates at 1-hour intervals as we work towards a fix. Thank you for your patience during the resolution of this issue!

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/10/2026 04:03PM

The rollback of disabled UA Google accounts has been completed and affected accounts should be accessible again. If your Google account appears to be disabled, please contact your campus IT helpdesk for assistance.

Thank you again for your time and patience as we followed the resolution of this issue!

MONITORING 1 day ago - at 03/10/2026 12:43AM

The rollback is in-progress and continuing to re-enable affected accounts. OIT PAWS states that once the rollback is complete, the intended change will be implemented again with corrected filters.

We will continue to monitor the situation until the corrected change is implemented. Reporting will continue starting at the beginning of the business day (8:00 AM) tomorrow.

Thank you again for your time and patience!

IDENTIFIED 1 day ago - at 03/09/2026 11:36PM

OIT PAWS has initiated the rollback for the change that resulted in some erroneous disabled accounts. They expect this process to take a few hours. Affected users are still encouraged to contact their campus IT helpdesk to ensure their accounts are configured correctly for the future change!

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time as we work to resolve this issue!

IDENTIFIED 2 days ago - at 03/09/2026 10:10PM

We have received reports that UA Google is currently experiencing issues. The OIT PAWS team is aware and has identified the cause to be related to a change intended to archive inactive accounts. They are rolling back the change, but we encourage affected users to contact their IT helpdesk to verify that their accounts are properly configured for when the change is rolled out in the future. We will be making updates at 1-hour intervals as we work towards a fix.

Thank you for your patience during the resolution of this issue!

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