Outage in OIT Services
BeyondTrust Remote Support/Bomgar Outage
Resolved MinorIncident Report
The NTS Service Desk chat and remote support services (Bomgar) are unavailable while we troubleshoot difficulties following our upgrade to a cloud-based appliance. We expect to have the issue resolved and functionality restored during the business day, and will make updates at 3-hour intervals and as the situation develops. Thank you for your patience during the resolution of this issue!
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/23/2026 06:40PM
Our migration to a cloud-based appliance for chat and remote support has completed, and these services are available again using the 'Chat with NTS' button on our homepage (https://www.uaf.edu/nooktech/).
Thanks so much for your time as we worked to resolve this issue!
IDENTIFIED
2 days ago - at 01/23/2026 04:30PM
The NTS Service Desk chat and remote support services (Bomgar) are unavailable while we troubleshoot difficulties following our upgrade to a cloud-based appliance. We expect to have the issue resolved and functionality restored during the business day, and will make updates at 3-hour intervals and as the situation develops. Thank you for your patience during the resolution of this issue!
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