Incident Alerted

We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved.

Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.

We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.

We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.