Outage in Olark
Investigating reports of laggy performance in app.olark.com
Resolved MinorIncident Report
We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/02/2025 06:51PM
This incident has been resolved.
MONITORING
9 months ago - at 06/25/2025 09:29PM
Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
IDENTIFIED
9 months ago - at 06/24/2025 03:09PM
Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.
MONITORING
9 months ago - at 06/24/2025 04:26AM
Systems are returning to normal - we're monitoring recovery closely and will continue to update here.
IDENTIFIED
9 months ago - at 06/23/2025 08:51PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 06/23/2025 06:45PM
We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
Latest Olark outages
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Incident Alerted - 25 days ago
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Degraded bot performance - about 2 months ago
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