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This incident has been resolved.
Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.
Systems are returning to normal - we're monitoring recovery closely and will continue to update here.
The issue has been identified and a fix is being implemented.
We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
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