Incorrect totals being returned for charts and issue lists

After 24 hours of continued monitoring and stable performance, we can confirm that this incident is now resolved.

We are pleased to share that Custom Charts is now operating normally. Through collaboration with Atlassian, the behavior that caused the 100 issue limit has been addressed. We have shelved our mitigation and can confirm everything continues to function as expected. We will continue monitoring to ensure stability, but we are confident that Custom Charts is Operational at this time.

Thank you for your understanding and patience during this event.

Mitigation remains stable and Custom Charts continues to perform as expected. We are continuing to monitor closely and work toward a comprehensive solution.

The mitigation measure implemented to address the 100 issue limitation experienced in Custom Charts remains stable. All charts and lists should be loading as expected.

We are continuing to monitor closely, as well as collaboratively work toward a more comprehensive solution. We will provide further updates as needed.

We have implemented a mitigation measure to address the behavior impacting Custom Chart totals, specifically the 100 issue limit, and are monitoring the situation. This change is now active and requires no action from your side. We are continuing our collaborative efforts with Atlassian to finalize a long-term solution.

The 100 issue limitation incident remains under active investigation. Our team is continuing to work diligently with Atlassian to resolve this limitation. We are actively pursuing all available avenues for resolution and will provide an update as soon as we have new information to share.

Thank you for your continued patience.

Our team continues to work closely with Atlassian to resolve the current limitation affecting Custom Chart results. We understand this is impacting your workflows, and we are diligently seeking a confirmed timeline for resolution. We will share that information as soon as it is available.

Thank you for your ongoing patience.

We are currently investigating an issue affecting Custom Charts, where all results are limited to 100 issues. Not all sites are impacted at this time.

This appears to be caused by a staged rollout of API endpoint changes. We are working closely with Atlassian to identify and implement a resolution quickly.