Outage in Old Street Solutions

Widespread issues due to ongoing provider outage

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing widespread issues due to an ongoing AWS incident with the US-EAST-1 Region.(https://health.aws.amazon.com/health/status)
Components affected
Old Street Solutions Custom Charts for Jira - Cloud Old Street Solutions Custom Jira Charts for Confluence - Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 01:18PM

AWS have resolved the incident on their end, and Atlassian reported that they are not seeing problems in their systems anymore.

MONITORING 11 days ago - at 10/20/2025 09:49AM

AWS appears to have fixed the issue, and our services have recovered. We are monitoring the situation closely.

IDENTIFIED 11 days ago - at 10/20/2025 09:13AM

We have investigated and we are continuing to experience widespread issues due to an ongoing AWS incident with the US-EAST-1 Region ( https://health.aws.amazon.com/health/status ) . We will continue to provide update as the situation evolves.

INVESTIGATING 11 days ago - at 10/20/2025 09:00AM

We are experiencing widespread issues due to an ongoing AWS incident with the US-EAST-1 Region.(https://health.aws.amazon.com/health/status)

Latest Old Street Solutions outages

Slowness in Custom Charts Gadgets in EU region - 18 days ago
Slowness in Custom Charts Gadgets - about 1 month ago
Service Unavailability Issue - 5 months ago
Performance Degradation Across Custom Charts - 6 months ago
Incorrect totals being returned for charts and issue lists - 8 months ago

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