Outage in Olo

Payment Processor Issues: Fiserv Rapid Connect / TSYS

Resolved Minor
October 21, 2021 - Started almost 4 years ago - Lasted 5 months
Official incident page

Need to monitor Olo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Olo, and never miss an outage again.
Start Free Trial

Outage Details

We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 10/21/2021 07:22PM

The errors have subsided for both TSYS and Fiserv. We will continue to monitor.

IDENTIFIED almost 4 years ago - at 10/21/2021 06:54PM

We are also noticing elevated error levels with payments through TSYS at this time.

IDENTIFIED almost 4 years ago - at 10/21/2021 06:28PM

We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook