Slowness in Omni detected

This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.

We are continuing to monitor for any further issues.

We have mitigated the issues for now and the app has stabilised with some continued slowness still expected.
We are continuing to look into the root cause to identify a permanent fix.

We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down

A fix has been implemented and we're monitoring the results

We are continuing to investigate the root cause of the issue

We are aware of an internal error affecting access to Omni and are currently investigating