Outage in Omnivore.io

NCR CloudConnect API - Increased error rate

Resolved Major
April 17, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Beginning around 00:02 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Aloha Cloud Connect
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/17/2024 01:14AM

Calls to the NCR CloudConnect API have returned to base level timings and error rates. We will continue to monitor the success of calls to the NCR CloudConnect API.

MONITORING 8 months ago - at 04/17/2024 12:08AM

Beginning around 00:02 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

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