Outage in One.com

Issues with mail & file manager services

Resolved Minor

August 12, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our services, causing problems with our webmail & file manager. Our engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST

Components affected

One.com Mail services One.com Website hosting

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/12/2025 12:53PM

The issue has been resolved and our services are back to normal.

If you should continue to experience issues, please contact us on one.com/chat

IDENTIFIED 8 months ago - at 08/12/2025 12:32PM

We are continuing to implement a fix for the on-going issue. We hope to have our services back to normal shortly.

Next update no later than 15:00 CEST

IDENTIFIED 8 months ago - at 08/12/2025 11:59AM

Our engineering team has identified the problem and are currently working on implementing a fix.

Thank you for your patience.

Next update no later than 14:30 CEST

INVESTIGATING 8 months ago - at 08/12/2025 11:32AM

We are currently experiencing issues with our services, causing problems with our webmail & file manager.

Our engineering team is doing all they can to get our systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST

Latest One.com outages

Control Panel Accessibility Issues - 1 day ago

Issues with File manager access and WSB images - 29 days ago

Exchange account creation not working - about 1 month ago

Control Panel Website Analytics not accessible - about 1 month ago

Website Builder performance issues - about 2 months ago

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