Outage in One.com

Upgrade from basic mail to Exchange temporarily disabled

Resolved Minor
September 29, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue. We apologise for the inconvenience and will update this page once resolved.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/29/2025 01:02PM

Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

INVESTIGATING about 1 month ago - at 09/29/2025 08:09AM

We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue.

We apologise for the inconvenience and will update this page once resolved.

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