Outage in One.com

Calls to our support team not working

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:28AM

Calls are now working as expected again.

IDENTIFIED about 2 months ago - at 10/20/2025 11:20AM

Calls are sometimes working, but we are still seeing issues with it.
Please use the chat on https://one.com/chat if you need to contact us

INVESTIGATING about 2 months ago - at 10/20/2025 08:13AM

Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact

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